Privacy Policy

1. About Shop Revaup

Shop Revaup is a custom fashion and wearable-art studio creating personalised jackets, LED jackets, sneakers, T-shirts, couple outfits and other statement pieces.

In this Privacy Policy, “Shop Revaup”, “we”, “us” and “our” refer to the business operating through the following details:

2. Information We May Collect

We may collect personal information directly from you, automatically through the website, or through third-party communication platforms.

2.1 Information submitted through our website

When you complete our Contact Us form, we may collect:

• Full name
• Email address
• Mobile number
• Message or enquiry details
• Other information voluntarily included in your message

2.2 Information collected during an enquiry or custom order

When you contact us or place a custom order, we may collect:

• Full name
• Mobile and WhatsApp number
• Email address
• Delivery and billing address
• City, state and postal code
• Product and customisation requirements
• Preferred designs, colours, techniques and materials
• Clothing or footwear sizes
• Body or garment measurements
• Event, occasion and required-delivery details
• Names, dates, photographs or text requested on a product
• Design references and inspiration images
• Images or videos shared for customisation
• Design approvals and revision requests
• Payment and transaction references
• Courier and delivery information
• Communications relating to the order
• Feedback, reviews or testimonials

Please do not share information that is unnecessary for your enquiry or order.

2.3 WhatsApp, Instagram and email information

When you communicate with us through WhatsApp, Instagram, email or another third-party platform, we may receive:

• Your profile name or username
• Your profile photograph, where visible
• Your mobile number or email address
• Messages and attachments
• Product references and customisation requirements
• Your communication and enquiry history

Your use of these platforms is also governed by the respective platform’s privacy policy and terms.

2.4 Studio visits

If you visit our studio, we may collect information necessary to arrange an appointment, understand your requirements, take measurements, prepare a quotation, record design preferences and manage order fulfilment.

2.5 Payment information

Shop Revaup’s website currently operates primarily as a showcase and enquiry website and may not provide direct online checkout.

Payments may be completed through UPI, bank transfer or another method communicated during the order process. We may retain:

• Payment amount
• Date of payment
• Transaction or reference number
• Payment status
• Payment confirmation voluntarily provided by you
• Invoice and accounting information

We do not ask you to share your UPI PIN, internet-banking password, card PIN, CVV or account password. You should never send such confidential credentials to us.

2.6 Automatically collected information

When you access our website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Approximate location based on IP address
• Pages visited
• Date and time of access
• Referring website or traffic source
• Links or buttons clicked
• Time spent on pages
• Website-performance, security and error information

3. How We Use Personal Information

We may use personal information for the following purposes:

• To respond to enquiries
• To contact you through email, telephone or WhatsApp
• To understand your customisation requirements
• To prepare quotations and estimated timelines
• To create designs and mock-ups
• To obtain and record design approval
• To manufacture or customise products
• To process and confirm payments
• To arrange packing, dispatch and delivery
• To provide order updates
• To manage alterations, repairs and after-sales support
• To handle complaints, returns or exchange requests
• To maintain customer and order records
• To prevent fraud, misuse and unauthorised activity
• To protect our website, customers and business
• To improve our website, services and customer experience
• To comply with legal, accounting and regulatory requirements
• To establish, exercise or defend legal claims
• To send promotional communications where you have consented or where otherwise permitted by law

We will not use your personal information for an unrelated purpose without giving appropriate notice or obtaining consent where required.

4. Legal Basis and Consent

We process personal information only for lawful purposes and where an appropriate basis exists.

Depending on the circumstances, we may process information because:

• You voluntarily consented to the processing
• Processing is required to respond to a request made by you
• Processing is necessary to take steps towards or perform an order or agreement
• Processing is necessary to fulfil a legal obligation
• Processing is necessary for legitimate business functions permitted under applicable law
• Processing is necessary to prevent fraud, misuse or security incidents
• Processing is necessary to establish, exercise or defend legal claims

Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing that took place before consent was withdrawn.

Withdrawal may affect our ability to provide services where the relevant information is required to fulfil an enquiry, custom order or legal obligation.

5. Contact-Form Consent

When you submit the Contact Us form, you consent to Shop Revaup using the submitted information to:

• Review your enquiry
• Contact you by email, mobile or WhatsApp
• Discuss the requested product or service
• Maintain a record of the enquiry
• Provide customer support

Submitting the contact form does not automatically subscribe you to promotional marketing.

6. Marketing Communications

We may occasionally send updates relating to new products, customisation options, collections, events, offers, brand announcements or relevant Shop Revaup services.

We will send promotional communications only where you have consented or where otherwise permitted by applicable law.

You may opt out at any time by:

• Replying “STOP” on WhatsApp
• Using an unsubscribe option, where provided
• Emailing hello.revaup@gmail.com

Service-related messages concerning an active enquiry or order are not promotional communications.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies. Cookies are small files or identifiers stored on your browser or device when you visit a website.

Essential cookies

These support basic website functionality, security and performance.

Analytics cookies

These help us understand how visitors find and use our website, including which pages are viewed and how the website performs.

Preference cookies

These may remember choices or settings selected by a visitor.

Third-party technologies

Services provided by Google, Meta, WhatsApp, Instagram, embedded maps, videos or other integrations may place their own cookies or collect technical information according to their respective policies.

You may control or delete cookies through your browser settings. Disabling certain cookies may affect some website functions.

Where required by applicable law, we will seek consent before using non-essential cookies.

8. Analytics and Google Services

We may use Google tools and services, including Google Analytics, Google Site Kit, Google Search Console, Google Maps and Google Business Profile.

These services may collect information such as:

• Device and browser information
• IP address
• Approximate location
• Website activity
• Traffic source
• Page interactions
• Search-performance information

Google processes information according to its own terms and privacy policies.

9. How We Share Information

Shop Revaup does not sell or rent your personal information to advertisers or data brokers.

We may share information only when reasonably necessary with:

Website and hosting providers

Providers that host, secure, maintain or support our website, database, forms and email functions.

Technology and communication providers

Tools and platforms such as Forminator, Gmail, WhatsApp, Instagram and similar services used to manage enquiries and communication.

Payment providers and financial institutions

Banks, UPI platforms or payment providers used to process or confirm transactions.

Courier and logistics partners

Delivery providers that require your name, mobile number and delivery address to deliver an order.

Professional advisers

Accountants, legal advisers, consultants or service providers where reasonably necessary.

Government and legal authorities

Information may be disclosed where required by law, court order, governmental request, or to protect legal rights and public safety.

Business transfers

If Shop Revaup undergoes a restructuring, merger, acquisition, transfer or sale, relevant information may be transferred as part of the business, subject to appropriate safeguards.

10. International Processing

Some technology, hosting, analytics, communication or cloud-service providers may process or store information on servers located outside India.

Where information is processed outside India, we will take reasonable steps to use reputable providers and handle information in accordance with applicable law.

11. Photographs, Videos and Customer Content

Customers may voluntarily provide photographs, artwork, names, logos, reference images or other content for customisation.

We may use this content to:

• Understand the requested design
• Prepare mock-ups
• Create the commissioned product
• Communicate about the order
• Maintain necessary production records

You should only provide content that:

• Belongs to you or that you have permission to use
• Does not violate another person’s privacy
• Does not infringe copyright, trademark or other rights
• Is lawful and appropriate

We will not intentionally publish private customer photographs, messages, testimonials or order content for marketing without permission, except where such content has already been made public by the customer and its use is otherwise lawful.

Where consent is provided, we may feature completed products, customer photographs or testimonials on our website, Instagram, Google Business Profile, portfolio, Our Work page or promotional materials.

You may contact us to withdraw permission for future use. Withdrawal may not apply retrospectively to material already lawfully published, printed or distributed.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

• Contact-form and general-enquiry records may be retained for up to 24 months after the last interaction.
• Custom-order and customer-support records may be retained throughout the order and for a reasonable period afterwards.
• Invoice, payment, taxation and transaction records may be retained for the period required by applicable law.
• Design approvals, measurements and production information may be retained where necessary to complete orders, provide support, resolve disputes or process repeat requests.
• Website and security logs may be retained for a reasonable period for security and troubleshooting.

Information may be retained for longer where required for legal proceedings, regulatory obligations, fraud prevention or legal claims.

When information is no longer required, we may delete, anonymise or securely archive it.

13. Data Security

We use reasonable technical, organisational and administrative safeguards designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

These safeguards may include:

• Access controls and password protection
• Secure hosting
• Website security tools
• Limited access to customer information
• Software and plugin updates
• Backups
• Secure communication and payment practices

No website, database, email system or internet transmission can be guaranteed to be completely secure.

If we become aware of a personal-data breach, we will take reasonable steps to contain and assess it and provide notifications where required by applicable law.

14. Your Rights and Choices

Subject to applicable law, you may request:

• Confirmation of whether we hold personal information about you
• Information about how your information is used
• Access to information provided by you
• Correction of inaccurate or incomplete information
• Updating of outdated information
• Deletion or erasure of information that is no longer required
• Withdrawal of consent
• Opting out of marketing communications
• Information concerning grievance handling
• Nomination of another individual to exercise applicable rights in the event of death or incapacity, where legally available

We may need to verify your identity before acting on a request.

Some information may need to be retained for accounting, taxation, active or completed orders, fraud prevention, dispute resolution, legal compliance or legal claims.

To make a privacy request, contact hello.revaup@gmail.com or WhatsApp us at +91 88821 25181 .

Please write “Privacy Request” in the subject line or at the beginning of your message.

15. Grievance Redressal

Questions, concerns or complaints regarding this Privacy Policy or our handling of personal information may be sent to:

We will acknowledge and respond to legitimate privacy grievances within a reasonable period.

16. Children’s Privacy

Our website and services are not specifically directed at children.

Individuals under the age of 18 should not independently submit personal information, place an order or make a payment without the involvement and consent of a parent or lawful guardian.

Where a custom order relates to a child, the order should be placed and managed by a parent or guardian.

If we learn that a child’s information was collected without appropriate authorisation, we may delete it or request consent from a parent or guardian, as appropriate.

17. Third-Party Websites and Platforms

Our website may contain links to:

• WhatsApp
• Instagram
• Google Maps
• Payment platforms
• Courier websites
• Other third-party services

We do not control the privacy practices, availability or security of third-party websites and platforms. You should review their privacy policies before sharing information with them.

18. Public Reviews and Social-Media Interactions

Information you post publicly through Google reviews, Instagram comments, public tags, mentions, posts or testimonials may be visible to other users and may be indexed by search engines.

Please avoid posting private order details, addresses, payment information or sensitive information publicly.

Where you publish a review or publicly tag Shop Revaup, we may respond to, repost or reference that public content in a reasonable manner, subject to your rights and applicable platform settings.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, contact methods, technology, business practices or legal requirements.

The latest version will be published on this page with the revised “Last Updated” date.

Material changes may also be communicated through the website or an appropriate customer communication.