Terms & Conditions

1. About Shop Revaup

Shop Revaup is a New Delhi–based custom fashion and wearable-art studio creating personalised jackets, LED jackets, sneakers, T-shirts, couple outfits and other statement pieces.

2. Website Purpose

The Shop Revaup website currently operates primarily as a portfolio, product-showcase and enquiry website. Products displayed on the website may not be available for direct online checkout.

An enquiry submitted through the website, WhatsApp, Instagram, email or any other platform does not by itself create a confirmed order.

An order is treated as confirmed only after:

• The product and customisation requirements have been discussed
• A quotation or final price has been communicated
• The applicable advance payment has been received
• Shop Revaup has expressly confirmed acceptance of the order

We reserve the right to accept or decline an enquiry before an order is confirmed.

3. Eligibility

You must be at least 18 years old and legally competent to enter into a contract to place an order independently.

Orders for or on behalf of a minor must be placed and managed by a parent or lawful guardian.

Where you place an order on behalf of another person, group, organisation or company, you confirm that you are authorised to provide instructions and accept these Terms and Conditions on their behalf.

4. Custom-Order Process

The usual Shop Revaup custom-order process may include:

• Sharing your idea, product requirement or reference
• Discussing size, design, materials and customisation
• Receiving a quotation and estimated timeline
• Paying the required advance
• Receiving a design, mock-up or proposed layout where applicable
• Providing final design approval
• Production or customisation
• Payment of the remaining balance
• Dispatch, delivery or studio collection

The precise process may differ depending on the product, technique, complexity and deadline.

5. Quotations and Prices

Prices depend on factors including the product, base material, artwork, size, technique, embellishments, LED components, labour, urgency and delivery requirements.

Unless expressly stated otherwise, a quotation:

• Applies only to the requirements discussed at that time
• May have a stated validity period
• May exclude delivery, urgent-order or additional revision charges
• May change if the scope, size, material or design changes

Any additional work requested after quotation or design approval may require an additional payment and may affect the delivery timeline.

Prices displayed on the website or social media may be starting prices, previous-project prices or indicative prices unless expressly stated otherwise.

6. Advance and Payment Terms

The advance amount and payment schedule will be communicated before order confirmation.

Production, material procurement or design work may begin only after the required advance has been received.

Once design work, sourcing, procurement or production has begun, the advance is generally non-refundable because costs and labour may already have been committed. This does not apply where cancellation is caused by Shop Revaup’s failure or where a refund is required under applicable law.

The remaining balance must be paid within the communicated timeline and before dispatch or collection unless expressly agreed otherwise in writing.

Shop Revaup is not responsible for event-date consequences resulting from a customer’s delayed approval, delayed payment or delayed response.

7. Customer Information and Measurements

You are responsible for providing complete and accurate:

• Name and contact details
• Delivery address and postal code
• Product size and measurements
• Names, dates, spellings and personalised text
• Colours and design preferences
• Event date and required delivery date
• Reference photographs, files and instructions

Shop Revaup will not be responsible for an error resulting directly from inaccurate measurements, incorrect spellings, incomplete information or incorrect delivery details supplied or approved by the customer.

Alterations or corrections required due to customer-provided information may be chargeable and may require additional time and shipping.

8. Design Approval

Where a mock-up, artwork, text layout, colour selection or design is shared for approval, you must review it carefully before approving it.

Approval confirms acceptance of the visible elements, including:

• Names and spellings
• Dates and wording
• Artwork and layout
• General placement
• Colours and selected customisation

Once final approval has been provided and production has started, changes may not be possible. Where a change is technically possible, additional charges and production time may apply.

Digital mock-ups are visual representations. Minor differences between a digital preview and the physical product may occur due to materials, construction, screen display, lighting and handmade application.

9. Handmade and Customised Products

Shop Revaup products may involve hand-painting, embroidery, stones, rhinestones, studs, appliqué, printing, LED components and other handmade techniques.

Minor variations in colour, texture, shape, alignment, brushwork, placement or finish may occur. Reasonable handmade variations are not automatically considered defects.

Colours may also appear different across screens, photographs, studio lighting and natural lighting.

A custom product inspired by a reference image may not be an exact replica unless that has been expressly agreed. We may adapt the design according to available materials, product construction, intellectual property considerations and production feasibility.

10. Materials and Availability

Materials, colours, sizes, trims, stones, fabrics, LED components and other elements are subject to availability.

If a selected component becomes unavailable, we will attempt to inform you and may propose a reasonably similar alternative. A material substitution requiring a material change to the approved design will be discussed before use where reasonably possible.

11. Production Timelines

Production timelines are estimates based on the information available when the order is confirmed.

Timelines may be affected by:

• Design complexity
• Material availability
• Customer approvals or revisions
• Delayed payments or responses
• Quantity ordered
• Technical or equipment issues
• Courier or logistics delays
• Events beyond our reasonable control

Customers ordering for a wedding, concert, performance or other time-sensitive event must clearly disclose the event date before order confirmation.

A requested delivery date is not guaranteed unless Shop Revaup has expressly confirmed it in writing.

12. Urgent Orders

Urgent or priority orders are accepted only where production capacity permits.

An urgent-order charge may apply. Acceptance of an urgent order does not make Shop Revaup responsible for delays caused by incorrect customer information, delayed approval, delayed payment, courier disruption or other events beyond our reasonable control.

13. Shipping and Delivery

Orders may be delivered through third-party courier and logistics providers.

The customer is responsible for providing a complete and accurate delivery address and ensuring someone is available to receive the parcel.

Once an order has been handed to the courier, delivery dates and tracking updates may depend on the courier provider.

Shop Revaup will provide reasonable assistance concerning a delayed, damaged or missing shipment but cannot guarantee the operations of an independent courier provider.

Additional shipping charges resulting from an incorrect address, refused delivery, failed delivery attempt or customer-requested redirection may be payable by the customer.

14. Studio Collection

Where studio collection is agreed, the customer must collect the order during the communicated hours or appointment window.

The order should be inspected at collection where reasonably possible. Collection by a representative authorised by the customer will be treated as collection on the customer’s behalf.

15. Cancellations

A cancellation request must be communicated as soon as possible.

Before design work, material procurement or production begins, Shop Revaup may consider a cancellation and refund after deducting any payment-processing or costs already incurred.

After design work, sourcing, procurement or production begins, the advance is generally non-refundable and further charges may apply for work already completed or commitments already made.

A cancellation will not limit any remedy available to a customer where Shop Revaup is unable to fulfil the order or where applicable law requires otherwise.

16. Returns, Exchanges and Defects

Because Shop Revaup products are personalised or made according to customer-selected specifications, ordinary change-of-mind returns and exchanges may not be available.

Wrong items, material manufacturing defects, transit damage or products materially different from the approved order will be assessed in accordance with our Return & Exchange Policy and applicable law.

The complete Return & Exchange Policy will apply together with these Terms and Conditions.

Nothing in these Terms is intended to remove a remedy that cannot lawfully be excluded under applicable consumer-protection law.

17. Product Care

Customers must follow any product-specific care instructions provided by Shop Revaup.

Depending on the product, care instructions may include:

• Avoiding machine washing or harsh detergents
• Avoiding soaking, twisting or vigorous rubbing
• Protecting stones, embellishments and painted surfaces
• Keeping LED and electronic components away from water
• Using only suitable charging equipment where applicable
• Storing the product carefully when not in use

Damage resulting from misuse, water exposure, improper cleaning, unauthorised alteration, incorrect charging, accident or normal wear and tear may not be treated as a manufacturing defect.

18. LED and Electronic Components

LED products contain electronic components and require careful handling.

Battery performance, lighting duration and brightness may vary depending on usage, charge level, age, environment and product configuration.

LED products should not be exposed to water, excessive heat, impact, crushing or unauthorised repair.

Customers must discontinue use and contact Shop Revaup if an electronic component appears damaged, overheats or behaves abnormally.

19. Customer-Supplied Content

Customers may provide names, photographs, logos, artwork, lyrics, quotations, trademarks or other content for customisation.

By submitting content, you confirm that:

• You own it or have permission to use it
• Its use will not violate another person’s privacy
• Its use will not infringe copyright, trademark or other rights
• It is lawful and appropriate

You are responsible for claims arising from content supplied or specifically requested by you.

Shop Revaup may decline content that appears unlawful, offensive, unsafe, misleading or likely to infringe third-party rights.

20. Intellectual Property

The Shop Revaup name, website, photographs, graphics, product concepts, original artwork, mock-ups, written content and brand materials are owned by or licensed to Shop Revaup unless stated otherwise.

Website content may not be copied, reproduced, modified, distributed, commercially used or represented as another person’s work without written permission.

Purchase of a physical customised product does not automatically transfer ownership of Shop Revaup’s underlying design, artwork, production method or intellectual property.

Customer-supplied content remains the property of its respective owner.

21. Portfolio and Promotional Use

We may photograph completed products for internal records, quality review and portfolio purposes.

Private customer photographs, personal messages or identifiable customer content will not intentionally be published for promotional purposes without permission, except where the content has already been made public by the customer and its use is otherwise lawful.

Further information about customer photographs and personal information is provided in our Privacy Policy.

22. Website Information and Availability

We aim to keep website content accurate and current, but photographs, descriptions, prices, availability and other information may be updated from time to time.

Product images are illustrative and may show previous custom work that is not immediately available or may require a new quotation.

We do not guarantee that the website will always be available, uninterrupted or free from technical errors.

23. Third-Party Links and Services

Our website may include links to WhatsApp, Instagram, Google Maps, courier services, payment platforms or other third-party websites.

Third-party services are governed by their own terms and policies. Shop Revaup does not control their availability, security or content.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Shop Revaup will not be liable for indirect, incidental or consequential loss arising from:

• Customer-supplied incorrect information or measurements
• Failure to follow product-care instructions
• Unauthorised alteration, repair or misuse
• Delayed customer approval, response or payment
• Third-party courier, platform or payment-service disruption
• Events beyond our reasonable control

This section does not exclude liability or consumer remedies that cannot lawfully be excluded or restricted.

25. Force Majeure

Shop Revaup will not be responsible for delay or inability to perform caused by events reasonably beyond our control, including natural disasters, fire, flooding, epidemic, government restrictions, civil disturbance, transport disruption, supply shortage, power failure, internet outage or courier disruption.

We will take reasonable steps to communicate significant delays and resume performance when reasonably possible.

26. Complaints and Resolution

Customers should first contact Shop Revaup with their order details and a clear description of the concern so that we can assess and attempt to resolve it.

Complaints may be sent to: hello.revaup@gmail.com or through WhatsApp at +91 88821 25181 .

We may request photographs, videos, measurements, packaging, payment proof or other information reasonably required to investigate the complaint.

27. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Subject to any rights and forums available under applicable consumer law, disputes shall be subject to the jurisdiction of the competent courts and authorities in New Delhi, India.

28. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue to apply.

29. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our website, services, order process, business practices or legal requirements.

The latest version will be published on this page with the revised “Last Updated” date.

The terms applicable to an order will generally be those communicated or available when that order was confirmed, unless a change is required by law or separately agreed.