Return & Exchange Policy

1. About This Policy

This Return and Exchange Policy applies to products purchased directly from Shop Revaup, including:

• Custom jackets
• LED jackets
• Personalised sneakers
• LED sneakers
• Custom T-shirts
• Couple outfits
• Blazers and wearable statement pieces
• Other customised fashion products

2. Custom and Personalised Products

Shop Revaup products are generally made, sourced, altered or decorated specifically according to the customer’s requirements.

Customisation may include:

• Customer-selected sizes or measurements
• Names, dates, initials or personalised text
• Photographs or customer-supplied artwork
• Colours, materials and design placement
• Hand-painting, embroidery or printing
• Stones, rhinestones, studs, pearls or embellishments
• LED lights, screens or other electronic components
• Alterations made for a particular person or event

Because these products are prepared for a specific customer, they ordinarily cannot be resold. Change-of-mind returns or exchanges are therefore not generally available.

3. When a Return or Resolution May Be Available

Please contact Shop Revaup where:

• You received a product different from the product ordered
• The wrong customised item was delivered to you
• The product has a material manufacturing defect
• The product arrived materially damaged in transit
• The finished product is materially different from the final design, wording or customisation approved by you
• A significant customisation error was made by Shop Revaup despite receiving correct information from you

Each concern will be assessed according to the order communication, approved design, product condition and supporting evidence.

4. Reporting a Problem

To help us investigate promptly, please contact Shop Revaup within 24 hours of delivery or collection.

Please provide:

• Your full name
• Your order or payment details
• The date the product was received
• A clear description of the concern
• Clear photographs of the complete product
• Close-up photographs or videos showing the issue
• Photographs of the external and internal packaging
• An unboxing video, where reasonably available, particularly for transit-damage claims

Failure to contact us within 24 hours may make it more difficult to verify whether damage occurred before or after delivery. However, this reporting period does not remove any consumer right or remedy that cannot legally be restricted.

5. Assessment Process

After receiving the required information, Shop Revaup may:

• Review the approved design and order instructions
• Review photographs, videos and packaging
• Ask for additional information
• Arrange a video inspection
• Request that the product be returned for physical inspection
• Consult the relevant production or courier partner

Submitting a complaint does not automatically confirm eligibility for a return, replacement or refund. The product must first be reasonably assessed.

6. Available Resolutions

Where a concern is verified, Shop Revaup may provide an appropriate resolution depending on the nature and seriousness of the issue.

Available resolutions may include:

• Repairing the product
• Correcting the customisation
• Replacing an affected component
• Providing an alteration
• Replacing the product
• Providing a partial refund where appropriate
• Providing a full refund where an appropriate repair or replacement is not reasonably possible

Repair or correction will generally be considered first where it can provide a reasonable and timely solution without materially reducing the value or intended use of the product.

Where repair or correction is not reasonably possible, Shop Revaup may offer a replacement or refund, subject to applicable law and the circumstances of the order.

7. Non-Returnable and Non-Exchangeable Situations

A return, replacement or complimentary alteration will not ordinarily be provided for:

• Change of mind after an order has been confirmed
• A customer deciding that they no longer require the product or no longer wish to attend the event
• A design, spelling, date, colour or placement that the customer approved before production
• Incorrect sizes or measurements supplied or confirmed by the customer
• Fit expectations where the product matches the measurements or size approved by the customer
• Minor handmade variations in colour, texture, alignment, placement, brushwork or finish
• Minor differences between a digital mock-up and a physical product caused by screens, lighting, material or construction
• Normal wear and tear
• Damage caused after delivery
• Failure to follow product-care instructions
• Improper washing, cleaning, drying, storage or ironing
• Water exposure involving LED or electronic components
• Incorrect charging or unsuitable charging equipment
• Accidental damage, impact, crushing or excessive force
• Unauthorised repair, alteration or modification by the customer or a third party
• Loss of detachable components after delivery

This section does not apply where the issue was caused by a verified defect or error for which Shop Revaup is responsible.

8. Handmade Variations

Many Shop Revaup products involve handmade techniques such as painting, embroidery, stonework, embellishment, appliqué, distressing, printing and hand placement.

Small differences between individual pieces are natural and contribute to the unique character of customised products.

Minor differences in placement, shape, texture, brushwork, shade or finishing are not automatically treated as manufacturing defects.

9. Size and Measurement Concerns

Customers are responsible for providing accurate sizes and measurements and for reviewing the sizing information before confirming an order.

Where a fit issue results from incorrect or incomplete measurements supplied or approved by the customer:

• The product will not ordinarily qualify for return or exchange
• An alteration may be offered where technically possible
• Alteration, material and shipping charges may apply
• The alteration timeline will depend on production availability

Where Shop Revaup has made a verified sizing error despite receiving correct measurements, we will assess an appropriate correction, replacement or other remedy.

10. LED and Electronic Products

LED jackets, LED sneakers and other electronic products require careful handling and must be kept away from water, excessive heat, heavy impact and unauthorised repair.

Battery performance, brightness and lighting duration may naturally vary depending on charge level, frequency of use, age, temperature and product configuration.

Problems caused by water exposure, incorrect charging, impact, crushing, unsuitable storage or tampering will not ordinarily qualify as a manufacturing defect.

Where an LED or electronic component appears defective upon delivery, please discontinue use and contact us within the reporting period.

11. Transit Damage

Where a parcel appears visibly damaged, crushed, opened or tampered with at delivery, please photograph or record the condition before opening it where reasonably possible.

For a transit-damage claim, we may request:

• An unboxing video
• Photographs of the courier packaging
• Photographs of the shipping label
• Photographs or video of the damaged product
• Any communication received from the courier

The absence of an unboxing video will not automatically defeat a legitimate claim, but sufficient supporting information must be available to assess when and how the damage occurred.

12. Returning an Approved Product

Products should not be returned without prior written approval from Shop Revaup.

After approval, the product must be:

• Returned using the instructions provided by us
• Securely packed to prevent further damage
• Returned with all supplied components and accessories
• Returned with the original packaging where reasonably available
• Unused except where reasonable inspection was necessary

Shop Revaup may decline responsibility for additional damage caused by inadequate return packaging.

13. Return Shipping Costs

Where the return is required because of a verified Shop Revaup error, wrong item, manufacturing defect or eligible transit damage, Shop Revaup will arrange or reimburse reasonable return-shipping costs as communicated during the claim process.

Where an alteration or return is requested because of incorrect customer measurements, customer-approved information, change of mind or another matter not caused by Shop Revaup, shipping and alteration costs will be payable by the customer.

Reimbursement will not ordinarily exceed a reasonable standard-shipping amount unless a different method was approved in advance.

14. Replacement Products

A replacement will be considered where:

• The issue has been verified
• Repair or correction is not reasonably suitable
• The required materials or components remain available
• The product can reasonably be recreated

Replacement timelines depend on material availability, design complexity and current production capacity.

Where an identical replacement is not possible, we may discuss a reasonably similar alternative or another appropriate resolution.

15. Refunds

A refund may be considered where:

• A qualifying issue has been verified
• Repair or correction is not reasonably possible
• A suitable replacement cannot reasonably be provided
• Shop Revaup is unable to fulfil the confirmed order
• A refund is otherwise required under applicable law

Approved refunds will generally be initiated within seven business days after:

• The refund has been approved
• The returned product has been received where required
• The required payment details have been verified

Refunds may be made through the original payment method, UPI or bank transfer. The time taken for the amount to reflect may depend on the relevant bank or payment provider.

Shop Revaup will communicate any deductions before processing the refund. No deduction will be made for a verified defect or error for which Shop Revaup is responsible, except where legally permitted and clearly agreed.

16. Partial Refunds

A partial refund may be offered where:

• The concern affects only one part of a product or order
• The customer wishes to retain the product
• A minor issue cannot reasonably be corrected
• Both Shop Revaup and the customer agree that a partial refund is a fair resolution

A partial refund will not be imposed as the only resolution where another remedy is required under applicable law.

17. Alterations and Repairs

Where an alteration or repair is approved, the customer must send or deliver the product according to the instructions provided.

Repair or alteration time will depend on:

• The nature of the issue
• Material and component availability
• Production capacity
• Shipping time
• The customer’s event deadline

We will provide a reasonable estimated timeline after inspecting the product.

18. Cancellations Before Delivery

Cancellation requests must be made as soon as possible.

Before design work, material sourcing or production begins, Shop Revaup may approve a cancellation after deducting payment-processing charges and costs already incurred.

Once design work, sourcing, procurement or production has started, the advance will generally be non-refundable because labour, materials and production capacity have already been committed.

This does not apply where Shop Revaup is unable to fulfil the confirmed order or where a refund is required under applicable law.

19. Refused or Undeliverable Parcels

Customised products will not become eligible for cancellation or refund merely because delivery was refused or the customer was unavailable.

Where a parcel is returned because of an incorrect address, refused delivery, repeated failed attempts or customer unavailability:

• The customer may be required to pay redelivery charges
• The order may remain on hold until charges are paid
• Shop Revaup may retain the product for a reasonable period while attempting to contact the customer

20. Consumer Rights

This policy is intended to explain Shop Revaup’s ordinary return, repair, replacement and refund process.

Nothing in this policy is intended to exclude, waive or restrict any right or remedy that cannot lawfully be excluded under applicable Indian consumer-protection law.

21. Related Policies

This policy should be read together with:

• Terms and Conditions
• Privacy Policy

Where an issue involves personal information, photographs, payment records or customer communications, our Privacy Policy will also apply.

22. Changes to This Policy

We may update this Return and Exchange Policy to reflect changes in our products, order process, delivery methods, business practices or legal requirements.

The latest version will be published on this page with its revised “Last Updated” date.

The policy applicable to an order will generally be the version available or communicated when the order was confirmed, subject to applicable law.